Refund Policy

Last updated 28 July 2026

We would rather fix a problem than argue about one. If you are not happy with the work, tell us and we will come back out.

If you are not satisfied

Contact us as soon as you notice a problem, while the work is fresh and we can see what you are seeing. Call or text (346) 847-2591, or email doubletappw@gmail.com, and tell us which areas are not right. Photographs help.

We will return and re-clean the affected area at no additional charge. That is our first and preferred remedy, because in almost every case it solves it.

Refunds

If we cannot resolve the issue by re-cleaning, we will work out a fair resolution with you, which may include a partial or full refund of the amount paid for the affected service. Refunds are issued to the original payment method.

What we cannot refund

Some things do not come out no matter how the work is done, and we will tell you when we expect that before we start. These are not defects in the work:

• Permanent staining, including rust, oil, paint transfer, artillery fungus, etch marks, and efflorescence
• Damage or wear that existed before we arrived and became visible once the dirt was removed
• Surfaces that re-soil naturally over time through weather, pollen, traffic, or organic growth
• Faded, oxidised, or previously failing paint, stain, or sealant

Our Terms of Service explain property condition in more detail.

Cancelled or rescheduled work

If work is cancelled before it starts, anything you have paid toward it is refunded in full. If we reschedule for weather or for any reason on our side, nothing is charged and nothing is owed.

How long refunds take

Once we agree a refund, we process it promptly. How quickly it reaches you depends on your bank or payment provider.